At GUL BULBUL, we carefully check our products before dispatch and aim to provide you with products that match the description and photographs shown on our website.
Because our collections may include limited and one-piece products, we maintain a simple and transparent exchange policy.
Please read the following policy carefully before placing an order.
1. When Can You Request an Exchange?
An exchange request may be accepted in the following situations:
Wrong Product
If you receive a product that is different from the product you ordered, you may request an exchange.
Damaged Product
If the product arrives damaged, you may request an exchange after verification.
Defective Product
If the product has a manufacturing or significant product defect, you may request an exchange after verification.
2. Exchange Request Must Be Made Within 24 Hours
For any wrong, damaged or defective product, you must contact GUL BULBUL within 24 hours of receiving the order.
Requests submitted after 24 hours may not be accepted.
To help us verify the issue, please contact us as soon as possible after receiving your parcel.
3. Unboxing Video Is Required
For any claim regarding a wrong, damaged or defective product, an unboxing video is required.
The video should:
- Clearly show the package before opening
- Show the opening of the parcel
- Show the product received
- Clearly show the issue, if any
The video should be continuous and preferably recorded from the beginning of the unboxing process.
Without a proper unboxing video, GUL BULBUL may not be able to verify a damage, missing item or wrong-product claim, and the exchange request may therefore be declined.
4. Conditions for Exchange
To be eligible for an exchange:
- The product must be unused
- The product must not have been washed
- The product must not have been altered, modified or damaged after delivery
- Original tags, labels and packaging should be retained
- The product should be returned in its original condition
- The customer must contact us within 24 hours of receiving the order
- A clear unboxing video and relevant photographs may be required
Products that have been used, washed, altered or damaged after delivery will generally not qualify for exchange.
5. Change of Mind Is Not Eligible for Exchange
We understand that customers may sometimes change their preference after placing or receiving an order.
However, change of mind, personal preference or simply not liking the product after receiving it will generally not qualify for return or exchange.
This may include reasons such as:
- “I changed my mind.”
- “I don’t like the colour after receiving it.”
- “I found another design I prefer.”
- “The product looks different from what I expected.”
Therefore, please carefully review the product photographs, description, fabric, colour and other available information before placing your order.
6. Colour Variation
The actual colour of a product may appear slightly different from photographs due to:
- Lighting conditions during photography
- Different screens and display settings
- Camera characteristics
- Natural fabric variation
Minor colour differences will not normally be considered a valid reason for exchange.
We always try to represent our products as accurately as possible.
7. One-Piece and Limited-Stock Products
Some GUL BULBUL products may be available as one-piece or limited-stock items.
If an eligible wrong, damaged or defective product is returned and the same product is still available, we will arrange an exchange for the same product.
If the same product is no longer available, we may offer:
- An alternative product of similar/equal value; or
- Another appropriate resolution after discussion with the customer.
The final resolution will depend on product availability and the nature of the issue.
8. Who Pays the Exchange Delivery Cost?
If the exchange is required because:
- GUL BULBUL sent the wrong product; or
- The product was damaged/defective when received,
GUL BULBUL will bear the applicable exchange-related delivery cost, subject to verification of the claim.
For any request that does not fall under our eligible exchange conditions, the customer may be responsible for applicable delivery costs.
9. How to Request an Exchange
To request an exchange, please contact us within 24 hours of receiving your order.
Please provide:
- Order number
- Customer name
- Phone number used for the order
- Product name
- Clear photographs of the product
- Required unboxing video
- A brief description of the issue
Our team will review the information and guide you through the next steps.
Please do not send any product back before receiving confirmation from GUL BULBUL.
10. Order Cancellation
For Cash on Delivery orders, you may request cancellation before the order is dispatched.
Once an order has been dispatched to the courier, cancellation may not be possible.
Please contact us as early as possible if you need to cancel an order.
11. Refund Policy
GUL BULBUL primarily operates on a Cash on Delivery basis.
For an approved wrong, damaged or defective product claim where an exchange is not possible because the replacement product is unavailable, we may provide an alternative product or another appropriate resolution, which may include a refund of the applicable product value.
Any refund, where applicable, will be discussed and processed after verification of the returned product and the circumstances of the claim.
Delivery charges may not be refundable unless the issue occurred due to an error on the part of GUL BULBUL.
12. Non-Returnable / Non-Exchangeable Situations
Products generally cannot be returned or exchanged when:
- The customer simply changes their mind
- The customer does not like the product after receiving it
- The product has been used or washed
- The product has been altered or modified
- The product has been damaged after delivery
- The exchange request is made after the 24-hour claim period
- The required unboxing evidence is not available for a damage/wrong-product claim
- The issue is only a minor colour variation caused by lighting or screen settings
13. Important Note About Product Availability
Because some GUL BULBUL collections may contain limited or one-piece products, an exact replacement may not always be available.
In such cases, we will communicate with the customer and provide the most appropriate available solution.
14. Our Commitment
At GUL BULBUL, we want every customer to have a pleasant shopping experience.
We carefully prepare and check orders before dispatch. If you receive a wrong, damaged or defective product, please contact us promptly so that we can review the issue and assist you accordingly.
15. Contact Us
For any return, exchange or order-related issue, please contact:
GUL BULBUL
Phone: +880 1795359221
Email: hello@gulbulbul.com
Address: Level-2, Basic Monowara Garden, Badda, Dhaka, Bangladesh
Website: https://gulbulbul.com/