At GUL BULBUL, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, place an order, contact us, or otherwise interact with our services.
This Privacy Policy explains what information we collect, how we use it, and how we protect it.
By using https://gulbulbul.com/, you agree to the practices described in this Privacy Policy.
1. Who We Are
GUL BULBUL is a Bangladesh-based online women’s clothing brand offering sarees, three-piece, two-piece, kurtis and other women’s fashion products.
Our website is:
If you have any questions regarding this Privacy Policy, you can contact us:
Email: hello@gulbulbul.com
Phone: +880 1795359221
Address: Level-2, Basic Monowara Garden, Fakir Abdul Mannaf Sarani, Badda-Link Road, Badda, Dhaka, Bangladesh.
2. Information We Collect
When you use our website or place an order, we may collect information such as:
- Full name
- Mobile/phone number
- Email address
- Delivery address
- District/city
- Postal code, where applicable
- Order details
- Products purchased
- Order value
- Communication and information provided through WhatsApp, phone calls, email or other customer support channels
If you create an account on our website, we may also store your account information, such as your username, email address and account-related information.
We only collect information that is reasonably necessary to provide our services and process your order.
3. How We Use Your Information
We may use your information to:
- Process and confirm your orders
- Contact you to verify or confirm an order
- Arrange delivery of your order
- Communicate with you regarding your order
- Respond to your questions, requests or complaints
- Process exchanges or other customer-service requests
- Maintain customer and order records
- Improve our products, website and customer experience
- Prevent fraudulent or unauthorized activities
- Maintain the security and proper operation of our website
For example, after you place an order, GUL BULBUL may contact you by phone to confirm the order before dispatch.
4. Cash on Delivery
At present, GUL BULBUL primarily accepts Cash on Delivery (COD) for website orders.
We do not currently collect or store your credit card, debit card or mobile financial service payment credentials through our website.
If online payment options are introduced in the future, payments may be processed through a third-party payment service provider. In such cases, the payment provider’s own privacy policy and terms may also apply.
5. Sharing Information With Delivery Partners
To deliver your order, we may share necessary information with our delivery partner, currently Steadfast Courier.
This may include:
- Customer name
- Phone number
- Delivery address
- Order information necessary for delivery
We only share information that is reasonably necessary to fulfil and deliver your order.
We do not sell or rent your personal information to third parties for their own marketing purposes.
6. Communication Through Phone and WhatsApp
We may communicate with you through phone calls, WhatsApp or other available communication channels for purposes such as:
- Order confirmation
- Delivery-related communication
- Exchange or complaint handling
- Customer support
- Clarification of order information
If you contact us through WhatsApp or another third-party communication platform, your interaction may also be subject to that platform’s own privacy policy.
7. Cookies
Our website may use cookies and similar technologies to help provide a better browsing and shopping experience.
Cookies may be used to:
- Keep your shopping cart functioning
- Remember certain website preferences
- Support login and account functionality
- Improve website performance
- Understand basic website usage
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
8. Website Analytics and Advertising
At present, GUL BULBUL does not intentionally use Google Analytics or Meta Pixel/Meta Conversions API on the website.
If analytics, advertising or similar tracking technologies are introduced in the future, this Privacy Policy may be updated accordingly.
9. Customer Accounts
Customers may use the website without necessarily creating an account where guest checkout is available.
If you choose to create an account, we may store the information associated with your account so that you can access account-related features such as order history and account management.
You are responsible for keeping your account login credentials confidential.
10. Product Reviews and User-Submitted Content
If customer reviews, comments, photographs or other user-submitted content are enabled on the website in the future, information voluntarily submitted by customers may be displayed publicly in accordance with the applicable website functionality and terms.
Customers should avoid submitting unnecessary personal or sensitive information in publicly visible reviews or comments.
11. Data Security
We take reasonable measures to protect customer information against unauthorized access, misuse, alteration or disclosure.
However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure.
Therefore, while we make reasonable efforts to protect your information, we cannot guarantee absolute security.
12. How Long We Keep Your Information
We retain customer and order information for as long as reasonably necessary for purposes such as:
- Processing and maintaining order records
- Customer service
- Handling exchanges or complaints
- Accounting and business records
- Legal, regulatory or security requirements
When information is no longer reasonably required, we may delete or securely dispose of it, subject to applicable obligations.
13. Your Privacy Rights
Depending on the circumstances, you may contact us to:
- Ask what personal information we hold about you
- Request correction of inaccurate information
- Request deletion of personal information where appropriate
- Ask about how your information is being used
Some information may need to be retained where necessary for legitimate business, accounting, legal, security or regulatory purposes.
To make a privacy-related request, please contact us using the details provided below.
14. Children’s Privacy
GUL BULBUL is an online fashion store and does not intentionally collect personal information from children for independent purchases.
Our website may be accessed by people of different ages. However, orders should be placed by individuals who are legally capable of entering into a purchase transaction or with the involvement of an appropriate parent or guardian.
15. Third-Party Websites and Services
Our website may contain links, integrations or services provided by third parties.
When you interact with a third-party service, your information may be subject to that third party’s own privacy policy and terms.
GUL BULBUL is not responsible for the privacy practices of third-party websites or services outside our control.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website functionality, payment methods, delivery partners or applicable requirements.
Any updated version will be published on this page with a revised Last Updated date.
17. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or the use of your personal information, please contact us:
GUL BULBUL
Level-2, Basic Monowara Garden,
Fakir Abdul Mannaf Sarani, Badda-Link Road, Badda, Dhaka, Bangladesh.
Phone: +880 1795359221
Email: hello@gulbulbul.com
Website: https://gulbulbul.com/